Cheryl L.’s Reviews of Jessica London & more

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Women's Clothing

“*Returned: 1 item and got charged $7.50 (only thing I ordered)”

5/31/19

****Wish there was a 0. They don't deserve a 1.
I ordered only one outfit. When it came in, it didn't fit correctly. So I returned it. They credited my account for the outfit but they won't credit me a return fee! It's only $7.50 but I don't even have an item to show for it. Jessica London is making money off of the people ordering online. Called and spoke to about four different people. They won't and will not give you credit for your return fee. I will NEVER order from this company again!
When I spoke to someone I asked them " so if I walk into a department store and they charge me $7.50 to try on clothes but nothing fits and walk out without purchasing anything the store made $7.50 just for me to try on clothes?" All the customer service could tell me that was company policy. I told them they were a rip off. That's what this company is doing. Making money off of something I returned I no longer have. Still charging me for a return fee!

Tip for consumers:
Do not order from this company!!! They make money off of you. Even when you return it!! You have no product but still have to pay them.

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Corinne D. – Jessica London Rep Over a year old

Hi Cheryl, my name is Corinne; I am a Customer Service Specialist with Jessica London. Our return policy is available on our website, catalogs, and invoice included with each package. We do offer free exchanges, however, shipping and handling and the return fee are non refundable. We appreciate your concerns, and I'll be sure to share your feedback with our team.