Cheryl D.

I placed my first order with Sheln. One of the items I received was not the item I ordered. Returned the item. Received message from Sheln that they were going to refund the item I was keeping. (the less expensive item) I said no. I was keeping that item. Had to send photos of the item that was incorrect, and had to send photos of the item I was keeping to straighten it out.

The item I returned was $27.00. I received a refund of $16.50 today. Now, I have been communicating with them for 14 days. FOURTEEN DAYS! I just sent a message to them, and asked to speak to a manager. I want to know how they calculated the $16.50. Asked the rep I was communicating with, but won't tell me. If they are charging me for return shipping, that would be horrible customer service, as they sent the wrong item, and why should I have to pay to return it?

Also, used a $3 coupon for the order. No requirements to use the coupon, such as a minimum order. Now I am being told that the $3 will be deducted from my order. I disagree with this. The coupon should be applied to the item I am keeping. Once again, I want to point out that I was sent the wrong item.

I am so frustrated with this company, that I want to tell everyone to beware of this company.

Fourteen days I have been communicating with them to resolve this issue. What company in the US would take 14 days to resolve a problem?

Sent them a message today asking to speak to a manager. Wonder if I will receive a response?

I am happy with the item I am keeping. However, due to the poor customer service I have received, I will never, NEVER order from Sheln again.

This is the 1st time I ordered from Carol Wright. The French terry pants I received, I love. I am sending back 2 summer cotton dresses as the fabric is very thin.

The shipping was free when I placed my order, but the shipping/handling was $3.95. I am not sure if it is fair to say the shipping is free when there is a handling fee. No one charges a handling fee anymore.

However, I think the item that irritated me the most with my order, was the $1.95 I had to pay for 'Priority Service Plus prompt free replacement for orders lost in transit'. This charge was not optional, but required. Not at all happy with this charge.

Love their new Guacamole Burger! Guacamole on the top of the burger with salsa, and ranch dressing on the bottom of the burger.