Cheryl C.

ZARA. GET YOUR $#*! TOGETHER. YOUR CLOTHES ARE NICE, BUT THE QUALITY IS GOING DOWN. AND STOP HIRING MANIPULATIVE IDIOTS.

I shop at Zara frequently, but this is by far the worse experience I have encountered at the Fairview Mall Location.

Super disappointed at how poor the quality of the clothes here are. I bought this cute fall high waisted shorts. As I wore it for a few hours, not even a full day. The belt buckle has already broke. Looking at how poorly it was made, the buckle is like tin foil material, not even metal (it was easily bendable). And the cloth that was on the buckle, fell off. It wasn't even properly attached on.

The customer service in this mall is terrible. The staffs are so rude, and the manager is ignorant. I bought this white button up top at 8:50pm (before the mall closed). I found it weird that the top had no tags nor a sensor on it. But it was really cute and was the last one on the floor. I asked the cashier if it would be a problem to return it just in case if it doesn't fit, and she said no and guaranteed an exchange/return as long as I return/exchange within 30 days. When I got home, I found that the clothing had a stain, and the shirt fitting didn't look that great. I went into the mall the next morning and tried to return it. I told the cashier that there was no tag when I purchased it and told him that the cashier (beside him, helped me manually type in the clothing code yesterday). The cashier said that I cannot return an item without a sale tag due to "that I wore it for the night and stained it. Now they cannot put it back on the floor to sell it."I asked to speak with the manager. He didn't even give me a chance to talk, instead listened to what the cashier had to say and he started assuming things due to that. He didn't even take a look at the receipt of when I purchased the shirt. Why would I wear it for a few hours then return it. He said "if you noticed the stain, why didn't you ask for a discount, etc." "Look at the shirt it's so worn out, you clearly wore it", I took the exact same clothing on the floor, and showed it to him for him to compare. It looks "worn" because it is how the style is!

During this whole process, the women cashier that I purchased these items from was looking, and didn't even own up to anything she said yesterday.

PS. I bumped into the cashiers in the elevator at a condo near the mall and found out that both the men and the women was a couple!