CHERRY M.

I first booked and called them and they told me that my rate is $215 + tax and fees $48.45=total $263.75, then when I received my billing statement I was charged $263.75 & $14.99 for their fee of using reservations.com. When I called them the agent first told me that their fees are included in the $48.45 and she did not know what the $14.99 was for so she transferred me to customer service. That customer service agent tells me that no that information was incorrect and the fees are not included in the $48.45. I also mentioned that when I booked this reservation they failed to tell me that there was a booking fee and resort fee that hotel would charge me. They refused to credit me the agent me and said they could not do anything about it. Overall I was charged over $300 for a one night stay for a standard value room. Do not used reservations.com they are scam artist and will not help you or refund your money. You are better off booking online directly with Travelocity or Agoda. You will not be charge additional booking fees. Do not book with reservations.com they are a terrible travel company who will not help you or refund your money back for their mistakes.