Paid extra for express shipping. After a week, package is still sitting at the fedex in the UK. Reached out to customer service twice, first representative never followed up. Second representative pushed the task to reach out to FedEx to me. After going back and forth in message for 30 minutes in a live chat that should have only taken 3-5 minutes, but the representative was no responsive, Luis (supervisor) reached out via email. I was offered a $10 discount code for the inconvenience… as if I will EVER order from this company again.