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I was planning to take my mother to China and my friend advised me to look at Travelzoo deals. I had been a Travelzoo member for several years, but never really opened their emails b/c I've heard rumors of customers running into booking issues with Travelzoo's partners and I haven't had the urge to travel in MANY years.
Anyhow, I found a great deal on Travelzoo from Sinorama Travel in February 2018. The price was ~$2400 for 2 ppl including hotel, airfare, and some "optional" activities, for visit to 4 cities in China over 10 days. Awesome deal, right?! I jumped on the deal and booked the trip for October 2018. Well...
Fast forward to August 2018 and I find out that Sinorama lost it's travel licence so turns out the trip was, indeed, too good to be true. Luckily, I purchased travel insurance...
Cherisse W.'s review of Travelzoo earned 3 Very Helpful votes
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Hello Cherisse,
We appreciate your feedback regarding our travel partner Sinorama closing. We will no longer be advertising or offering deals through the company. I am so sorry to hear that your vacation/trip has been affected by this issue. I know that Ontario’s travel regulator (Tico) is offering protections for travelers affected by this. There are multiple options that one can choose to pursue through Tico and I’m not sure what will work best for you. I recommend that you review the details, so you can decide what option you want to choose. This has never happened before and we understand your concerns and disappointment in this matter. We take pride in the partners we work with and hope that you can try us again in the future. I will list the links below:
TICO Link: https://www.tico.ca/news/advisory/290-aug-7-18-important-information-about-sinorama-forconsumers.
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TICO Contact Info:
Email: tico@tico.ca
Phone: 1-888-451-8426 or (905) 624-6241
Administrator of Sinorama Contact Details: Mrs. Martine Mainville
Email: administration.provisoire@ca.pwc.com
Phone: 1-888-999-4965
Additional Information: https://www.pwc.com/ca/en/services/insolvency-assignments/vacances-sinorama-inc.html
I hope this helps and thank you for being a member.
Regards,
The Travelzoo Team