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While placing the order, I was led to believe that if I added an item (I did, the blue pants) then I would receive free shipping. The receipt says that I've just paid $24 in S&H? I've ordered from Stylewe several times and have been, overall, pleased with the products and ease of ordering. This, however, does not bode well.
I adopted a dog who previously had a pretty bad life. She has been with me for 5 weeks now and is slowly coming out of her shell. She LOVES this food. The only sound she ever makes is when she sees me preparing her food. While it's sitting for those few minutes absorbing the water she is bouncing around and actually barks sometimes! If you knew her history you'd understand how significant this is. I use this as her sole food source. It's rather expensive but I believe she's earned it.
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Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by our free shipping policy.
The shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now offer free shipping when the order amount after the discount is over $129.(Final sale items are excluded). Please be noted that the amount of your order after discount is less than $129, therefore you can not enjoy the free shipping. Hope for your understanding.
Your feedback is important to us. We will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by chat or by email at services@stylewe.com.We will reply to you as soon as possible.
Best regard,
Ashley
STYLEWE