Member since January 2018
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I ordered gloves from this Beddinginn two months ago. The package was lost and the representative, Crystal, was no help in the matter. I composed an honest, negative review of the company (see below) and they refused to return my refund until I removed the review. I've exchanged upwards of 20 emails with Crystal requesting my full refund. They company has refunded half of the cost but has withheld the rest of my money because of the review. I've filed an official complaint with Trustpilot compliance team to address this illegal action, and they are following it up. A terrible company to work with; very untrustworthy, unprofessional, and incompetent. I should have read other consumers reviews.
----Initial review - Dec 2017 ---
I ordered a pair of mittens three weeks ago. Company emailed to confirm address but kept getting my responses wrong. When parcel was supposedly sent out the tracking information did not work. After three emails over the past 10 days, I finally got a response saying the package must have gotten lost in the mail. Crystal asked if I wanted another package sent out or a refund. I requested a refund and asked when I could expect to see that in my account. She responded saying when I receive my package I need to refuse to sign for it and when it returns to the company I'll get my refund. Absolutely ridiculous! The representatives cannot speak English, all of their responses are pre-generated and not specific, and the wait time between emails is unbelievable! Not only will the Christmas present I order not arrive in time, I have no idea if I'll ever see that money again! Very unprofessional and poorly handled on their part. I highly urge against using this company!
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