Cher C.

I ordered a bridesmaid dress about 2-3 weeks ago. Finally received the package and was shocked to find a PINK dress when I ordered NUDE, I thought it was just because the colors online look different from the real thing, but when I opened the packaging, I realized that ASOS sent me the WRONG dress. I tried to get in touch with customer service but they were not in a hurry to help me with a replacement - I asked for express shipping for the replacement, but got turned down saying that may be taxed (charged extra). Now I'm in a time crunch and I just want some information about a refund, but I contacted customers service twice and it's been a day or two and i haven't resolved my problem. If they sent me the wrong item, I do not expect to pay for shipping to return a wrong item, is that too much to ask?! How is it my fault that ASOS sent me the wrong item? My friends have told me good things about ASOS but I'm just saying, my first time experience so far has been terrible. I don't think I will be ordering from them again and if my friends ask, I will definitely warn them about bad service.