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I ordered something on the 13th of January and have yet to receive it - it's the 29th, now. I've contacted customer support twice now. I'm very dissatisfied that they already have removed money from my account, yet I have not had a chance to enjoy the product that I've paid for. It would be nice if they could at least give a reason for the backlog - maybe let customers know that they do not have the item in stock or something. So far, I've been promised three times that my order would be shipping out within the next day or two.
Honestly, I have sticky notes everywhere to keep my eye on this - I'm worried they will pocket the money and never actually send me the product.
Tip for consumers:
Be cautious.
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Chelsia S.'s review of Adore Me earned 3 Very Helpful votes
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I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hello Chelsia,
Thank you so much for taking the time to write to us!
First of all, we are deeply sorry to hear you had such an unpleasant experience with the shipping of your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
Please trust us that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.
In the meantime, upon verifying your account to see how we may assist you, we are happy that you have been in contact with our customer relationship agents and were provided with a resolution for this unfortunate occurrence.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best wishes,
Adore Me