Chelsey S.’s Reviews of LightInTheBox & more

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Wholesale Clothing

7/29/16

This is hands down the worst online company I have ever bought anything from. I ordered a dress which was too small so I requested for either a refund or an exchange. They said they do not do refunds and they thanked me for understanding. The dress was $62 and after taxes and shipping I paid them $105. If that isn't insult enough there is no way to contact them. No number just an email which doesn't always get a response. Horrible company don't buy!

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear customer, could you please send an order number so we can help to check it? Please kindly note that usually your local Custom Office will charge you the tax fee for imported products. Being aware of this situation and we'd like to provide better service, so we started Tax Insurance service. As long as customers paid for the Tax Insurance, we'll fully refund the Tax fee to them. The Tax Insurance could be paid at the checkout page when you're placing the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7