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Terrible customer service. Terrible company who pockets your money. They sell you USED shoes for FULL price if they don't have any new ones in stock. Just a forewarning, if you live in an apartment or home with no carpeting and you are not sure if you're going to like the shoes you're getting, or if you're unsure if they're going to fit how you would want them to fit, MAKE SURE YOU DO NOT PURCHASE FROM HERE. Because they will not refund you their money because they can't afford to.
Heels.com is a very unprofessional business.
I bought a pair of shoes that were too big, and hey, turns out I'm one of those people who live in an apartment that do not have carpeting in my building or room. I tried the shoes on, they didn't fit how I wanted. Returned them, and they are sending the shoes back due to "damage" from me walking around on my wood flooring. So at the end of the day, I'm getting a pair of poor quality shoes I'm never going to wear, and donating $70 to this sh*t company. I suggest you go to a trusted site/store if you're looking to purchase a nice pair of shoes.
Chelsey M.'s review of Heels.com earned a Very Helpful vote
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I apologize you are unhappy with our return policy. As our returns manager has explained in all of her back and forth emails, we are not pocketing your money, we are denying your return because they show significant wear, and the heel taps are completely worn. Please, again, refer to the pictures that have been sent you. Our return policy states that the shoes must be tried on a carpeted area (just like all retail shoe stores) to ensure the shoes can be resold if they are returned. These, can absolutely not be resold. Please try and think about how angry you would be if you were the next customer to receive these. We can not just refund your money back to you and not be able to resell these. We operate like every other company out there and no one would accept these back.
Have a great day.
Heels.com