Chelsey K.

WARNING: DO NOT PURCHASE FLIGHTS THROUGH flighthub.com I purchased a reasonable flight to Bali through FlightHub a little over 2 months ago. I was happy with the price coming in around $800 with tax - and cancellation insurance on top of that totaling $900. I was planning on a spiritual retreat - something I have been saving all year for. I am always looking to invest in my personal development, so I can be better for the people around me. I have been sober for 4 years and have turned my life around, and this was the first big purchase in taking care of myself and rewarding myself for the hard work I have put into helping others stay sober too. This retreat cost me every penny I earned - but I thought it would be worth it. WRONG - thanks to this company. My flight was on the 27th - and the retreat I paid $2800 for started on December 1st - I only had 3 days to get this sorted.

When I was filling in my flight info - flight hub never asked for my passport info which I thought was strange - but didn't think much of it at the time.

I went to check in with my airline the day of - and was notified they don't do online check in. So I made sure I was at the airport well over 3 hours before my flight.

As soon as I go to check in - they told me I could not fly because my passport expires May 15th of 2017. Something I wasn't aware of because this was my first time flying anywhere other then Europe or the States. The airline said no problem - this happens often, and the travel agent should be able to refund or change the date as they usually do in these cases.

I was fairly upset - but thought since there was no way I was the first person to have gone through this I managed to find someone else who this had happened to - and they advised me I can get my passport rushed in 24 hours, and everything will be fine.

I called my airline - and after the long wait of being on hold this Monday at 6:00 am - they advised me flight hub could just change the day I depart - and everything would be fine. There would be a charge of $50 CAD - but that's it.

I then proceeded to go to the passport office - but they said they need a ticket for a flight today or tomorrow in order to rush my passport. I then called flight hub - first time they said they would call my airlines to make sure they authorized the refund - which the airline did. And I told flight hub this. I was then put on hold for 45 mins, & I decided to call my airlines on the other line - turns out flight hub lied to me and never called them - and had me on hold without any regard to my situation. When I decided to hang up and call back, the same girl answered right away - totally disregarded my concern for the second time, and proceeded to PROMISE the hold would be no longer then 5 minutes. It was a total of 60 mins later that they came back on the line. No resolution - they told me there was nothing they would do. The cancellation insurance they provided me with doesn't even cover this kind of issue! What is the point of cancellation insurance?!

The airline said they would authorize a refund - but FlightHub REFUSED to even contact them - the airline gave me a direct number and email to give to flight hub to make sure they actually authorized the refund/departure day - but flight hub said they had to use the email provided - which was a lie because the girl who I talked to at flight hub previously asked for their direct number- but then said it was busy - which was another lie again because I had the airline on the other line and they told me they haven't received any calls yet - and they kept their lines open specifically for flight hub's call.

I feel like I have been 100% taken advantage of - and probably given the WORST customer service experience I have ever had.

Anyone who is looking to cut costs with flights - I strongly advise against flight hub. I am blown away by the disgusting service of the company and their poor skills on anything. They are just a big scam and money grab and I would never purchase with them ever again. I work in customer service, and know about policies and procedures. In special cases, there is always something we can do to help certain people out. Not once did I feel heard, or understood, or even cared for. I was nothing but another number and someone who they could just brush off and be done with.