Chelsea W.’s Reviews of Points2Shop & more

Chelsea's Profile

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12/31/16

I am a member of many survey sites for about seven months and this is the only one I regret joining. I rarely used it, because it payed so little compared to the other sites that I belong to. Also, they had a large number of technical problems that prevented being able to access many of the surveys. I regularly got e-mails from Points2Shop saying they missed me because it had been so long since I had logged in.

Then, like other people, I recently got blocked for supposedly having multiple accounts. I have been going back and forth with customer services and they give me no explanation on why they are accusing me of this, even though I have made it clear than I am baffled. Now, they are demanding I send them a copy of my driver's license and a bill to prove my identity. This seems very suspicious, especially since I have been given no explanation for why I am being falsely accused. I have followed all the terms and conditions. Also, all the survey sites I belong to partner with the same set of companies, so why does Points2Shop pay so much less than the other companies?

Now that I have done some reading online, I see that they block people's accounts like this on a regular basis. Also, I have now seen that they have an F with the Better Business Bureau: https://www.bbb.org/atlanta/business-reviews/market-research-and-analysis/points2shop-in-alpharetta-ga-*******. I am done with this site. Luckily, I had only earned about $10 worth of points.

Here's the other survey sites I belong to. They seem legit; I have received payments from almost all of them, some multiple times. They have A grades with the BBB, also (with the exception of Valued Opinions, which I couldn't find BBB info on). Just be careful, because some of these sites advertise other survey sites.

opinionoutpost.com
harrispollonline.com
valuedopinions.com
vindale.com
inboxdollars.com

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Helpful (3)

Thank you

Janna D. – Points2Shop Rep Over a year old

Hi Chelsea,

If you were blocked for multiple accounts then your account was most likely identified as having some sort of association with another account. We ask for users to verify their ID so we can confirm the information provided on your account is correct. In the case of multiple accounts this is especially important as it is common for fraudulent users to create multiple accounts with different identities to cheat the system. Please note, I am not accusing yourself of such practices, I am merely explaining why we are so vigilant when it comes to verifying our users identities.

I am also sorry that you are frustrated by the amounts our surveys pay. I understand that the amounts offered for some surveys can sometimes be less than desired. However, we do not have control over the amount our clients are willing to pay for surveys. When it comes to surveys we put our users first and one of the ways we do that is by presenting users with the surveys they have the most chance of qualifying for. For example, if there is a 50 cent survey that has an 80% chance of qualification and a 75 cent survey that has a 30% chance of qualification we will show the 50 cent survey first. It is also important to ensure your profilers are always up to date and accurate as we use them to help match users to surveys.

We have also created an extension for chrome which enables users to earn an extra 20% on top of all internal surveys they complete. This extension not only enables users to increase their earning potential, but acts as a tool so we can diagnose problems with studies and report these issues back to our clients. This enables us to remove or fix problematic studies to improve your survey experiences.

If you can respond to the support ticket to verify your ID and discuss your account then we can unblock your account.

Kind Regards,