Chelsea M.

I booked a car rental through last minute travel because it was a good deal and it appeared that it was onsite- no shuttle to get car. However, a shuttle was needed to get to the car location. We walked to the pick up station for the shuttle and waited a good time then realized we are supposed to call for pickup. So we did only to have no one answer and we left messages. Waited over half an hour and finally were picked up. At that time I had an agent on the phone who offered to cancel the reservation- a little late at this point. She said the address of the car rental company was listed in the reservation but I assumed that was the airports address as the airport is listed above that. She spoke to some other representative who relayed that we shouldve taken the Fox shuttle and shouldve received an email saying this. We didnt. Also said there used to be a location at the airport for this car rental company- car rental rep said thats not true and we shouldnt have taken the Fox shuttle. I really dont think this company has any clue whats going on. Never again would I use them.