Chelsea K.

Ordered boots, was sent the wrong boots, was authorized for a full refund, sent away boots, money no where to be seen. I have sent countless emails and phone calls and it's all been the same thing. "I know it's hard to wait, you will see your money in 3-5 business days". I am not being impatient, I am fine waiting 5 business days, but January 25- March 9 is not 5 business days. The first girl I talked to was a nightmare and told me I would see less then half of my refund. I got that swiftly sorted, they clearly hired A+ employees, total sarcasm. Over a month later I finally talked to someone who said there was an issue with my return and they were now manually entering it. Why wasn't I told that immediately? I understand that issues happen but clearly they were hoping I'd forget about my money and they'd never have to refund me. I now have to wait and see if I will actually get my money, but I feel like I finally talked to a component employee who cared about the company's reputation. I will never shop with Ruelala again. Shop with caution.