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I read the response from NewChick and tried again to exchange for a larger size. There is nothing but a run around. You never get to a single person to talk or message with. They ask the same questions over and over. They ignore your answers. I would not give them even 1 star if I could. This company is a great big 0.
I ordered the braless tank tops set in all 5 colors. I carefully measured myself so that the cut would be correct. After a month they arrived. I loved the feel of them but they were too small. The bust and the length was correct but around the middle was cut for a very skinny girl (not woman). I asked to exchange them for a larger size and was denied. So I now have these wonderful tops that I will never be able to fit into. A waste of $100.
Dear Chelle W.,
Thanks for your order and we are sorry for the inconvenience.
Regarding to the size, we have also measured the items before selling them. The size letters vary between different regions and manufacturers. Usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring your chest and bust size, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Further assistance, please feel free to contact the after-sale customer service and offer us more details. We will be very appreciated if you can tell us your bust and chest size. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
We will offer you a reasonable solution according to our return policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. Thanks in advance.
Best regards,
Newchic team
Chelle W.'s review of NewChic earned 6 Very Helpful votes
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Dear Chelle W.,
Thanks for your reply here. In your case, to protect the customer privacy, we suggest you contact the after-sale customer service and offer us more details. We will be very appreciated if you can tell us your bust and chest size. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
However, if you have contacted our customer service before, please kindly keep in touch with them as the case has been followed.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team