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Amy F.

Contributor Level

Total Points
81

1 Review by Amy

  • Clemson Lofts

5/9/16

These are multiple reasons why you should not live here. This does not even complete the list of reasons not to live here. Take it or leave it, but I have lived here for a year now and am fed up with this apartment complex and its employees.

Everything breaks from the window, to the flooring that is just pulling up. They had to screw in 2x4 wood planks under the kitchen sinks because they had an issue of them falling through. They will do and say anything to get you in and then turn around and say that it never happened.

During inspections, they send only males so if you live with all girls get ready to feel uncomfortable. They say they knock, but if you are in the shower or playing music, they walk right in. My roommate had an issue where she was in her shower and a maintenance worker was standing in her room when she walked out into her room.

They never come fix anything that you send a request in for, and have even said they had completed it when they never did. They cannot handle issues appropriately, and one time began to give me relationship advice because I said that I am not happy with how they have treated us in the past. He promptly told me that I need to not look at the past with any relationship whether it is romantic or work related.

They also told us that we have to pay $150 nonrefundable fee that will cover cleaning and damages. Well I just got an email last week saying that our apartment needs to be spotless ex: they will charge us $100 per piece of trash they find, $50 per spiderweb. And now we have to get someone to steam clean our carpets and if we do not it will cost us a whopping $150 fee.

Even for the guests who are renewing, they had to renew by October 1st, which is WAY before any other place. But for the people who are renewing, they would not get the original price, they would even have to pay a higher monthly fee the following year. For example, if your rent was $455, it will not be $495 even though you've been there since the beginning. This is not how any other apartment complex works.

The equipment in the gym constantly breaks. I was running on the treadmill and it started to smell as if it were burning and the speed kept changing on its own until it eventually was going so slow I could crawl on it. The pool was also recently closed for some unknown reason. The clubhouse just opened after it flooded because they didn't tighten a pipe all the way. They also promised that there would be grills and pool chairs and there are none.

They also like to say that the stuff you are given is "free." For example, the clubhouse is a "free amenity," the internet is also a "free amenity." My brother who is a lawyer in D. C. said that if you really wanted to get a lawyer in on this that you could. Their lease is poorly written and you can prove that the money you pay for rent is somehow whether directly or indirectly going toward these things. However, they say they are free because they know they will break. And if they are stated as free, they are not responsible for them breaking and thus are in no rush to get them fixed. Our internet was out for an entire week and they did not care at all. They also blamed the internet provider when it was clearly due to their construction because an underground pipe they put was about to break.

This place is only concerned about money, not their residents. They will do anything to get an extra dollar. I do not recommend staying here at all. They aren't even local, so they don't know any South Carolina building codes. Also, if you have a conversation over the phone, RECORD IT. They lie about everything, and then when you call them out they lie some more.

Best of luck, but please look elsewhere. You'd probably do better to stay on the streets.

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Andrew H. – Clemson Lofts Rep

We’d like to urge you to contact resident services so together we can affect change to your benefit. Your experience varies greatly from the majority of our residents, and we would like the opportunity to address that.

We do continually addressed items that need to be bettered, which include the maintenance staff protocol, resident service communications, opening/improving amenities and doubling our bandwidth to a dedicated 1G. There have been and continue to be a lot of exciting things happening at Clemson Lofts and that will proceed.

But, we understand you are entitled to you opinion and we thank you for voicing your concerns, though we wish we would have heard of any of the above from you so we could have addressed and/or explain them directly with you.

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