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charrond3

Charron D.

MA

Contributor Level

Total Points
80

1 Review by Charron

8/9/21

Does not matter if items are returned, bill is paid, and if customer ill disabled. Refuse to acknowledge messages, letters or calls. Double and triple charge customers. Use threat tactics.

Contact BBB and State attorney general's office. Do not let this shamful company bully you.

Tip for consumers:
Many complaints about this catalog company online under Astro Catalog complaints...

Products used:
I bought a two piece suit red PJ pants and scarf. Suit and PJ were too large returned for a smaller size.
I only wanted an exchange.
They have a great pay later policy. I got the suit back in smaller size but not PJ bottoms.

I waited a few weeks never came. I.paid off scarf, and suit weeks ago. Refuse to accept I do not have PJs bottoms. Keep billing for them. Threating me with collection and credit ruining???

I'm ill with multiple sclerosis. I don't need this. Anyone who works their could have taken item. I know I do not have it.

Fed up with caring. I will find what legal actions I can take as well.

This company has beautiful merchandise. Don't see customers wanting to cheat them.

Service
Value
Shipping
Returns
Quality

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Empty.

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