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The reason for my score of 2 in my review is as follows. I time my hair dye purchases in an as needed basis, I have been ordering the same color for years, I know the number by heart. I thought I would give Brighton a try. Brighton took longer than most supply places but I did not mind as I did not need it right away. But what was extremely disappointing that when it came it was the wrong color. I emailed and called immediately, they said it was the color ordered and that I was more than welcome to send it back at my expense. No one was available to speak with. Needless to say I will not order from them again and I immediately ordered through House of Beauty and received it in half the time and I received the right color Double check all orders when ordering from Brighton
Tip for consumers:
Please double check your orders, returns will be at your own expense. Not sure who’s fault it was but I have been ordering the same product and same color for years but received the wrong color. And told I could return at my own expense. It took a lot longer than most to get product and customer service is lacking.
Products used:
None they sent the wrong hair color
Charlotte S.'s review of Brighton Beauty Supply earned 13 Very Helpful votes
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