CHARLOTTE R.

I ordered a Play house and a Shed back in July and myself and my partner booked the day off work to accommodate delivery and construct both out buildings.

The buildings were delivered around midday.

The young man who delivered them was sure that all parts were included and tried to rush my partner as he began to check. He drove away. We dismantled all of our old garden building and placed all our garden equipment on the lawn.
We constructed the playhouse first (which was fine) then attempted to construct the shed to find the main bar was missing! I called them and a lady advised me that the part would be sent out immediately and we would receive it in 3 working days. The item never turned up so I called again to be told on the phone by a young man that the part had not been ordered nor sent out and it would take longer than a week to receive it bearing in mind the whole shed is soggy from the rain which we had in July/August and when my fiance went to look at it one of the parts completely snapped in half! The man on the phone (Waqar Ahmed) said he would get the shed collected and deliver a brand new one. We were going on holiday for a week that week so I explained that no one would be in the property until the week after and myself and my partner would have to book another days annual leave. So I arranged the shed to be collected and delivered on the 25th August.

Bearing in mind ALL OF MY GARDEN FURNITURE AND LAWN MOWER ARE OUTSIDE IN THE RAIN. The 25th August came and no one turned up I called twice and I was advised someone would be here by 5pm that did not happen and it was bank holiday weekend so the lines werent open until the Tuesday.

I called first thing Tuesday Morning and said I wanted my money back and wanted someone to dismantle the shed and take it away. I was told I would receive the money within 3 working days. I have booked yet another day off work this time unpaid because I have no annual leave left and I have a feeling no one will turn up to collect the shed and I still have no received my refund. MY GARDEN FURNITURE IS STILL SOAKING WET ON THE LAWN!

So not only now have I lost 2 days annual leave I have lost a days pay. My lawn mower is rotting! Along with my garden furniture. I have no shed and MY MONEY IS STILL IN YOUR BANK ACCOUNT!
I am definitely not booking any time off again for this - Garden furniture is very expensive and mine is getting completely ruined.

I am 8 months pregnant and could do without this stress!