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Rosewe refused to provide full refund for a coat that was incorrectly sized. Their responses to my requests for return instructions were barely intelligible. They told me to keep the coat and sell it. I had to file a claim with Paypal to get Rosewe to agree to a full refund. However, I am still out $55 for an adult coat that might possibly fit a 7 year old because tracking was required by Paypal. Tracking is not available to China except via DHL or UPS at $162. I will never buy from this company again and my advice to you is don't do it.
You would think I would learn about ordering products from random companies on the internet. This is a scam of the first order. The shoes are NOT leather. The shoes are NOT made in the USA. They do NOT stand behind their "100% money back guarantee if not satisfied". Their returns are NOT "free". Be smart and shop elsewhere.
Tip for consumers:
That this was not a US company and that Paypal does not vet their business customers.
I expected a "natural blend" fabric. Deceptive ad pics looked like very nice linen-like fabric. Labels say "Cotton Polyester" with no % stated. Clearly more polyester than cotton. Sizes are inconsistent. I ordered medium -- some items are too large and some are too small. Save your money. It took 2 months to receive all the items, but would have been worth the wait but for the poor quality.
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I have never purchased a pair of shoes with this type of poor quality. Regardless if it was an...
Hi Charlotte,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
And we would like to send a full refund after we receive it.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service