Charlotte K.

I've been ordering from places like Zulily and Tanga for quite a while and I've had nothing but excellent experiences with them.
These sites explain how they work--namely that their merchandise comes from other places, for a limited time, and is shipped when they get enough orders for an item. That's why they can sell such great stuff at such great prices. I'm guessing that people who complain about the slow delivery times aren't aware of this. Returns can be difficult for this same reason.
I've also read that descriptions for items aren't always accurate. I haven't run into this problem but I have found that some descriptions are incomplete. I always do extensive checks online for items I'm interested in on any website, so I haven't found this to be an issue when I'm shopping on Zulily. And I get incredibly quick and helpful replies from the people at Zulily whenever I ask a question about anything.
My latest encounter with Zulily is what has prompted me to write this review.
I recently purchased a Discovery Kids LED Marine Lamp from Zulily. I was so excited to find it and the price was spectacular. But the darn thing was broken. It lights up but the fish don't "swim". I contacted Zulily, not expecting much. Communicating with them on Facebook Messenger was a breeze, but admittedly, as I said, I really wasn't expecting much from them. I thought I would get, at best, a polite, "So sorry to hear that but we can't help you."
They asked for a picture of the "fish tank". It took me a while to figure out how to do it, but I managed to send them a short video of the fish that couldn't swim.
To my surprise, they wrote back within 2 hours telling me that they would refund my purchase price, or send another "fish tank", and they were adding a $10 credit for my inconvenience.
I wrote back to tell them that I would happily take the replacement and that I didn't need the $10 credit as I was more than happy with the way they handled my problem.
I'm delighted to report that the replacement "fish tank" is on its way to my house and they're giving me the $10 credit anyway.
I think the true test of a good company is how they handle things when a problem comes up. As far as I'm concerned, Zulily gets as many stars as I can give them. Their prices are always wonderful. The products I've ordered are all top quality. This was the first time I've ever had a problem with a product that I've purchased from them. The Law of Averages pretty much guaranteed that I would eventually have a problem with SOMETHING. But the people at Zulily were wonderful! Oh. BTW. I tried to include a photo of the "fish tank" but I'm too technologically challenged to figure out how to get the photo from my phone to my computer.