I signed up for a $1 trial subscription for a website and ended up being charged for almost $60 fraudulently. I reached out to customer help which were massively unhelpful, online chat wouldn't work, phone number did not exist and my request for help via email was met with multiple "please call us" mails (even though the problem was I couldn't do it). Rated one star because I cant rate 0.
This doesn't appear to be our Customer Service at all. You can reach an Epoch rep 24/7/365 within seconds. For anyone looking for Epoch support, there are multiple ways to contact us. See this: https://epoch.com/billing_support/contact
And about your bill, we do not bill "fraudulently" but it is possible you made a purchase you don't recall. You can search the email you used during your purchase to search for the term "Epoch" and you should have received a purchase receipt for any items you purchased via our services. Feel free to reach out to an Epoch representative for any clarification.