Charlie M.

Ordered a home subwoofer from frys.com and the same day I received it, I noticed the auto on/off wasn't functioning. It wouldn't turn off like it is supposed to. Contacted frys.com customer service and explained the issue. I was promptly asked if I had contacted the manufacturer. When I said no, she said that's what I had to do. Long story short, they refused to accept the return unless I paid to ship it back to them, which would be costly to ship a heavy item. So if you are buying a heavy/large electronics items, beware, as frys.com will make you pay return shipping or deal with the manufacturer. No way I'll make another purchase from them when other online retailers like Amazon and Newegg are FAR better.