Banggood tried the same thing with me, but I refused, and let Paypal handle the matter, resulting on a full refund for me, Banggood was unhappy about that. I bought expensive dog clippers, which didn't have the variable speed dial, like in their ad, were dangerous with the wide blade jaws which can easily harm your pet, was so noisy, it scared my dog, and was not dog clippers, but bonifidy, sheep shearers. But now I know I did the right thing in ignoring them. Moral is, see your resolution through, and don't believe in any of Banggood's lies. Their attitude is to tip you off
Dear Charlie C,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team