Jack Y.

Tl; dr zipcar lost lawsuit for double charging customer. Neglects customer, defies court. Thinks it's above the law.

Story: Feb 2019 I had a truck kicking up gravel that cracked the windshield of my zipcar on freeway. Upon reporting, Zipcar's insurance company, Sedgwick Claims sent me a bill for $445, which is under the deductible. I paid. Shortly after, zipcar also deducted the same amount from my credit card. Therefore I paid twice for the same accident.

I have called Zipcar 9 times over the course of 5 months to report this double-charge. Every time was promised their customer support would reach out to me to resolve. Never happened.

I have since filed a lawsuit against zipcar, Boston municipal court rules in my favor given all evidence, and orders zipcar to pay full amount plus my legal fees.

Yet after 2 more months and 2 court visits- Not only zipcar as defendant never showed up, but they also failed to pay me back in full. The suit continues and we expect to send the sheriff over to their office at some point.

This should give everyone considering doing business a fair warning about them. Not only they don't give two hoots about their customers. They do not give a damn about court ruling, or the law.