Charles S.

On 7/29/16 I called CenturyLink to cancel my internet service. I was advised that there would be a $200.00 Termination Fee, but that I had a one month refund due for $46.93 and additional credits of $185.10.

The above clearly indicates a credit balance of $32.01.

When I received my bill it indicated I owed CenturyLink a total of $206.00.

I called them on 8/11 to dispute the bill. I was the $206 was correct, that there was a possibility the person I spoke to had made an error but I had no proof so the $206 was valid.

I knew they recorded such calls and insisted they review that original cancellation call and gave them the date and case # (d*******), asking them to review the call and get back to me. They said it would take a few days and on 8/15/16 I received a call from a Justin, employee #CPWR037. He advised me he, in fact listened to a recording of the call and that while it was true I had been quoted credits of $46.93 and $185.10, that CenturyLink spokesperson had made a mistake for which they would bear no responsibility and I still owed $206.

I asked to speak to his supervisor and was transferred to Leah, employee #CPWR003, and she advised me that the original spokesperson was being re-trained because of an "obvious" error and created no liability on the part of CenturyLink; I still owed $206, which would be turned over to a collection agency in about 60 days. I asked her about recourse options open to me; she advised me she had the final word and I basically had no recourse.

I advised Leah this would be posted publicly and would ultimately go to the Iowa Attorney General's office of Consumer Protection, among other possibilities. Her response was basically that was ok, but I still owed the $206 and it would go to a collection agency.

On 8/22/16, a charge of $206.52 appeared on my credit card statement. I was on autopay and had told the CenturyLink to cancel the autopay and charge the $206 to which she agreed. I called the credit card company and disputed the charge, which was removed as a disputed charge.
Don't believe anything they tell you on the phone, but document everything. I was going to sign up for their Prism service when it became available as well as reinstate my internet, but that isn't going to happen based on this experience.

I have made many things through Living Social and even when their merchant didn't come through, Living Social has always made it right for me. I think their customer service is as good as Amazon (as good as it gets)!