Charles R.

Update 3/24/16
I'm not going to rate this like I would a restaurant or hotel, but more like how willing one should be to take a chance with this company to get a good deal on a decent product. So I'll define my rating system more as a risk assessment. The 4 stars pretty much confirms that it's safe to use this company. I've bought 5 or 6 products through them. I had no hacks on my accounts, no over charges, no quality issues (less than expected considering how much lower the price is compared to top brands of the products).

As you can see from this review, it's not a perfect system, but if you have patience and you can figure out things that may not have full instructions in your native language, then by all means, take a chance. They will come through with delivering the product, and in this case, honoring the warranty. (albeit eventually) This review ends in the warranty item being replaced (not the same item, but a fair equivalent) WYSIWYG... just know that it all moves slower than you're probably used to.

Update 3/11/16
Just updating my review to say their customer service has been more engaged and somewhat helpful. They told me that the original response was delayed because of CNY. It took several emails about the problems description until their tech support accepted it as a warranty return. Since this is a cell phone they agreed to send the replacement before getting it back. BTW: it cost $35 postage to return and takes a long time to get there. Anyway I'll update the review again when I receive the replacement phone.

1st Review: Mid February
I love the products at DM, but I can only get customer service if I write a bad review. I submitted the return request application on their website and got a request # ARMA**************W. Then I got a response of a set of questions about the problem. I answered the questions and submitted. No reply for days. Then I sent a message and got the same set of questions again. I sent the answers again. Waited days again, sent a message and got the same questions again. This endless loop is driving me crazy. I just want to return the product which has an obvious manufacture defect. Having no phone and waiting is very frustrating.