I've had a number of Ring products and so far they have been working fine, however just last week my entry keypad fizzled out. Not sure why but ordered a new one. Very simple instructions even thought the steps weren't consistent with the iphone app. I couldn't get the keypad to connect to the internet through the base station even though the system recognized the keypad. My question is "Why doesn't Ring have a complete manual either online or packaged with their specific products?." Seems to be great products but lack of documentation to consumer. If this is an American company maybe we need to go back to China. At least I can laugh at their language translation.