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Charles K.

Contributor Level

Total Points
182

2 Reviews by Charles

  • TheCPAPShop

4/22/18

My daughter in New York purchased a Z1 portable CPAP by mail from the CPAP Shop for a Camino walking trip in Spain two + years ago. It did not come with a memory card, but after purchase her doctor suggested getting a card. We purchased a card at a DME store in Massachusetts, and off she went to Spain, with a cellphone for email only, not configured for phone use in Spain. Several days later we received an email saying the CPAP had stopped working and would not restart. I called the CPAPstore. They called the company; Company called the CPAP store back suggesting my daughter remove the memory card as it might be corrupted, and they called me back. I emailed this information back to her, she pulled the card out and the Z1 started up and worked well for the rest of her trip.
Excellent communication and response; my daughter missed I think only one night of CPAP. All this by email to/from Spain!

  • MyPurMist

4/20/18

As a (retired) respiratory therapist, I was always taught to EMPTY a heated humidifier and refill from scratch, rather than top it off (unless it was a closed system such an F&P or Concha). So, dutifully, after each use I would drain the water out completely after the "cleaning" cycle. I have contacted the company several times over the past two plus years, and have even had it replaced under warranty once. Despite MANY short cycles (with water still visible in the reservoir) then going to "cleaning", I persisted, dutifully waiting till the cleaning cycle ended, dumping the residual water, refilling from scratch and the short cycle repeated. This was extremely frustrating, AND used up a HECK of a lot of precious water. A week ago, after repeating this little comedy of frustration several times, I called product support, and this time, probably by accident, I asked the right question: "Do I empty out the residual water after the cleaning cycle is through, or at the start of the cleaning cycle?" This triggered a response I had not heard or read before: Do NOT empty the residual water if you plan to use the Mypurmist in the next day or so. If you have emptied the water out and want to use it days or months later, fill the water reservoir and let it sit for an hour or more to reprime the fill mechanism before turning it on. Since using this approach, it has worked really well with no short cycles.

Charles Has Earned 22 Votes

Charles K.'s review of MyPurMist earned 22 Very Helpful votes

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