I had been using Skrill for a year and although the fee's to convert and withdraw money were high, I had accepted that and continued business.
That all changed last early September when I moved a few hundred dollars from my Skrill account to my bank. The transfer went fine, however the money never hit my bank. I opened a ticket with Skrill customer service, they said wait 10 days. I did.
No money so contacted Skrill again and they stated there was an issue with my bank. Keep in mind I had the same cached banking info on Skrill website for quite some time with no changes. I noticed Skrill had put most of the money back minus $70 usd. They told me because my bank had an issue, that was the fee. I contacted my bank and they said they had no Skrill interactions for me on the day in question. When I went into my banking info on Skrill to confirm account info, SKRILL HAD DELETED THE BANK INFO. In my opinion, they did this to cover their tracks and so I didn't confirm all banking info was correct. When I read a variety of forums, Skrill had don't this with a lot of people and then charged the service fee. This appears to be a get rich scheme by Skrill. I immediately cashed out with newly entered banking info and closed my account. Please be very careful with Skrill or you may get ripped off as I and other did.
Also, read forums and make an informed decision whether Skrill is the right choice for you. You may be shocked when you read customer comments as I was!