I placed an order on Dec 9th, plenty of time for delivery by Christmas. Yeah right! I spoke to live chat 3 times and on the phone 4 times. They just keep blaming Fedex their shipper for any delays. Now I have 2 boys that will not have Christmas under the tree this year thanks to this horrible company. I was told it shipped on Dec 11th, then another told me 12th, another said the 15th. And today I was told the order wasn't due to ship until Dec 20th. One told me oh its been delivered to the local post office in Wasilla AK, they can pick it up there even gave me the number to USPS office there. Its not there, was just put on a barge in Washington and could take up to 2 weeks to even reach Alaska. Shame on you for taking peoples money then give them run around and cause nothing but disappointment in the long run. BUYER BEWARE!