Charles B.

We bought a package including an LG washer, dryer and two pedestals from Home Depot After a few months, but well within the warranty period, one pedestal drawer would no longer close. I contacted LG warranty service who w/o ever looking at the issue informed earlier it could not be fixed and offered me an amount which would not cover more than 1/2 of the cost to replace the pedestal not to mention installing a new pedestal under a washing machine. I told the representative. LG's warranty states "LG Electronics Inc., will repair or at its option replace, without charge your product..." I informed LG that I did not want a refund. I wanted them to honor their warranty to repair or replace the pedestal or refund an amount that would cover my replacement costs." Basically the rep said even though that's what the warranty says, LG would not repair or replace my pedestal and they would not pay to have the new one installed. They did up the offer so I would only be out $100 plus tax and installation cost. Frustrated I turned to the local Home Depot where I purchased the washer, dryer and pedestals to ask them to intercede. They asked LG to honor their warranty but after repeated phone conversations they had no more luck with LG than I had. In praise of HD, rather than let me be out the $100 plus they offered to repair or replace the pedestal. The manager of the department came out, took the pedestal apart, found a screw in the track that had never been installed and replaced it. I guess LG won. They were not out a dime and they didn't have to honor their warranty. This dragged on for more than a month. Of course I will never buy another LG product again because they do not honor their warranty. (Quite frankly, "honor" is not a word that should be associated with this company, "Shameless" seems more apropos). Moral: Don't buy LG unless you like being jerked around.

Ordered replacement water filters for Samsung refrigerator. They have a different neck configuration than the factory original filter. They said they will refund my payment less a fee. When asked why I should pay a fee for filters that don't work, no reply. Also, I haven't seen the refund yet.