I had this product shipped to my work address (construction company) but they didn't include my name as specified on my shipping instructions so when it came the receiving department had no idea who it was for and I didn't receive it until a week later when I finally went searching for it. The website still showed 'processing' on my order - it was never changed to 'shipped' until after I called inquiring where my order was and found out it was actually delivered nearly a week earlier. I did finally receive the item and it was correct but they need to insure shipping instructions are followed and change the status of the order when it's shipped.