Member since December 2018
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I ordered a wedding dress which arrived on time. I took it out and it was super large (which is fine - I can have that tailored). The minute I zipped it up (again, it was VERY large so there wasn't a struggle with the zipper) the zipper split in half. Clearly this was a defect. I emailed the number provided on fansfavsdress.com (where I purchased the dress) and they gave me a different email (*****@millybridal)and said to send pictures. I took the pictures and sent along. A couple of days later, I received an email with pictures of the same dress telling me that the dress was fine when it left the factory and to "please understand." Here's the exact quote that ended their email: "About the zip,we did check several times and it was in good condition. Could you mind to try to alter in the local please?as each dress is made to order,please understand.
So in sum, I am out almost $200 with no recourse. Even damaged goods aren't accepted back.
I wish I would have seen these reviews before I wasted $180. I only ordered from ooShirts because of the arrival date. My order was shipped 11/20 but apparently has been stuck in "pre-shipment" for 2 weeks. My event is in 5 days and I am now officially screwed unless by some miracle, the claims department is able to rectify which I highly doubt now based on these reviews. The "chat" online can't help and their "customer service" via phone is useless. No direct line to claims - only email. WORST EXPERIENCE especially since these were holiday gifts. Shame on you ooShirts.
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