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Charissa S.

  • 1 Review
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Experience: Home & Garden

Member since May 2021

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1 Review by Charissa

5/7/21

I started with Lawn Starter around April 5th in one month they have missed 4 appointments and no resolution was ever made. Read below the horrible experience in Virginia we had.

As a supervisor Katrina only offered after all the issues which is listed below as well as in my text, file and email documents a slap in the face $25 dollar credit which doesn't even cover the plants that had been chopped up by Carlos team who did my mowing.

I wanted
Full Mulching
Weed killer and fertilizer
Bi weekly mowing...
No follow through and lazy work, missed work no costumer service.

This company does not care at all for there costumers and it is evident. It took from last Friday to this Thursday May 6th to received a phone call back from a supervisor after waiting a month for mulch, never came never called to tell me the plan never rescheduled until I called both times someone was scheduled. Again the same issue with fertilizer and weeding. Anytime you need to get in-touch with someone it takes up to 1 hour and still they don't answer... when you leave your number no one ever calls back. After finally 6 days of waiting the "Supervisor" who was a young girl said she could offered to put our name back out on the list for some other "real company" to pick up and offered $25 credit but only after I repeatedly asked her what she will do to ensure that I stay with a company after the hell I went through and after a month of my yard still looking disgusting. No guarantees we're made (because they are the third man) because what this company does is that they put your name out there and an individual contractor Has to be able to pick you up if that company doesn't fulfill the job all they do is put you back on a list and never call to let you know why (even though it is part of there policy) and so it's just never ending cycle. Even if you wait two weeks and they don't pick you up then you're back to square one or they pick you up and don't come (Oh well you go back on a list)your salon is never serviced it is a ridiculous practice that does not work... even after all my frustration it was clear that this "supervisor" had no idea nor care to fix the situation. Horrible just horrible Do better! I will be sharing this daily so that I can make sure no one ever goes through this again!

I have phone conversations, text and pictures.
I will be sharing this to all so they know what kind of company this is.
GO with anyone else they showed that this is not a company that cares.

Charissa

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