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1 Review by Chantel

Borderfree

Borderfree

1/8/18

I placed an order from Ulta that is supposed to be shipped to my house here in Canada. I was sent an order confirmation from border free but was not sent a shipping confirmation. I emailed multiple times for days until someone finally replied with a tracking number, which said that the destination for my package was Illinois. I was concerned because I specified delivery to Canada, but was later informed that there was a stopping point in Illinois before it goes to Canada. I reached out multiple times asking if it was possible to track it after Illinois to know when it gets to my house in Canada, seeing as it is -30 degrees here and I dont want my package to freeze outside. I was then given automatic responses saying again that it is in Illinois and will be shipped soon. Finally today, after waiting for two weeks for this package, I was told that my package is lost. Ulta is saying that all they can do is give me an electronic gift card of 45 dollars, when I payed 71 Canadian dollars for my order. Or, they can reship it, which, with this service, I can assume will take another 3 weeks to get here. This is horrible customer service. They have been misleading and uncommunicative, and it should not take me reaching out for over 2 weeks almost everyday to finally be told that my package has been lost. Will not be ordering from Ulta ever again, or using border free for any other website.

Chantel Has Earned 2 Votes

Chantel R.'s review of Borderfree earned a Very Helpful vote
on 1/23/18
Chantel R.'s review of Borderfree earned a Very Helpful vote
on 1/10/18

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