Chantel R.

I placed an order from Ulta that is supposed to be shipped to my house here in Canada. I was sent an order confirmation from border free but was not sent a shipping confirmation. I emailed multiple times for days until someone finally replied with a tracking number, which said that the destination for my package was Illinois. I was concerned because I specified delivery to Canada, but was later informed that there was a stopping point in Illinois before it goes to Canada. I reached out multiple times asking if it was possible to track it after Illinois to know when it gets to my house in Canada, seeing as it is -30 degrees here and I dont want my package to freeze outside. I was then given automatic responses saying again that it is in Illinois and will be shipped soon. Finally today, after waiting for two weeks for this package, I was told that my package is lost. Ulta is saying that all they can do is give me an electronic gift card of 45 dollars, when I payed 71 Canadian dollars for my order. Or, they can reship it, which, with this service, I can assume will take another 3 weeks to get here. This is horrible customer service. They have been misleading and uncommunicative, and it should not take me reaching out for over 2 weeks almost everyday to finally be told that my package has been lost. Will not be ordering from Ulta ever again, or using border free for any other website.