Chantelle C.

For five years we were able to have a decent price for internet, but then moved to a new home and they disregarded our old price and required that we "upgrade" to a new plan, which more than doubled our price. At the end of one year of living in our new home, the price increased by another $20/month and then another $5/month was added the following month. When we've called to talk to customer service, they essentially laugh at us because they have a monopoly on high speed internet in our area - there aren't any other options other than dial up and they know there isn't any other place for us to go. Internet is a necessity for business purposes at home. This increase in price eats into our ability to feed our family (we spend less than $200 a month to feed a family of 3), because we can't not pay other bills either. We've been spreading the word in our neighborhood to show interest in a company that does fiber. You can guarantee that we'll switch as soon as another option is available - even if the price is higher - because we can't stand the callous nature of Spectrum.