Chantal B.

When I booked my trip I though to myself that this service was so cool, booking was easy and everything was good until the day before my departure... I was about do my online "check-in" when I noticed that one of the flights on my return trip was cancelled! According to the Flighthub website, should one of your flights be cancelled/modified you will be notified and someone would help you book another flight! What a joke! I was never notified and the night before my departure I spent over 90 minutes on the phone trying to resolve this, all I got were excuses and I was given absolutely no options... only that someone would contact me in the next 24-48 hours, nobody did and now that I'm out of the country I can't call the toll free number! Tried to contact Flighthub via email and text message but still noting so at the end of the day I'll have to book another flight out of pocket without knowing if I'll ever get to see a refund. I'm not impressed and will not be recommending Flighthub to anybody I know and will be filing a complaint with the Better Business Bureau to add on to the hundreds already submitted. I should have researched this before, even the airline rep rolled her eyes when I told her my predicament and said they didn't have a good reputation. The only thing I can do now is try to help people not fall into the same trap as me... the money I thought I was saving by using this service, well that's a myth because it will end up costing me $300 more to book a flight home myself! Customer Service consists of keeping you on the phone, asking you to wait and that's about it... if it sounds too good to be true, it is! RUN away from Flighthub!

********Update*********
Since I was getting no love from flighthub I went ahead and booked a flight myself the day before my departure. And then, literally hours after writing the above noted review I was contacted by a flighthub customer service representative who helped me book a flight (same flight I had booked the day before). Of course I had to cancel the ticket I purchased but fortunately WestJet does not charge cancellation fees! So in the end, I ended up getting what I paid for. And even though flighthub dropped the ball when they did not notify me of the cancelled flight in the first place, and did not follow-up after I called the day before leaving for my trip as they said they would, not to mention that I was left scrambling to figure out how to get back home (all the way home); in the end someone stepped up to the plate and resolved my cancelled flight situation. I said that I would update my review accordingly, giving them props for finally doing what it says in the terms & conditions i. E. "deal with the airline on my behalf and determine what options are available". The flighthub rep that helped me (Khaled) was very nice and followed up with emails and a phone call to ensure I had receive the e-ticket for the last leg of my trip. Thanks!