Chanley F.

Ok so after months of emailing, started a PayPal dispute which got them to finally agree to send me the return address with strict instructions on how to send etc... (Returned on 14/4/16)
I followed all the instructions to the letter, months went by the tracker wasn't saying it had been signed for just said it was in china. By this point PayPal had closed my dispute for some reason?
However after contacting them showing the receipts and proof I posted they agree to pay me half and the other half upon arrival.
I then decided it's been 3 months surely it should have been delivered by now? So I contacted royal mail and they wrote to me saying it was delivered back in May! They had lied about receiving the goods for all that time! I sent a copy of the letter from royal mail and I have now been refunded in full minus the £7 postage!
Happy I won now, infact over the moon:)
Good luck to everyone getting a refund! Don't give up! You deserve a refund.

So emailing wigsis customer service got me offered £15 and I keep both wigs I stupidly ordered. What a joke!
So after a email war and numerous silly offers from them the penny dropped. I paid via PayPal! I opened a dispute via PayPal and they awarded me a full refund if I returned the items.
Yesterday I shipped the useless items to China and hopefully I will receive a refund soon.
I took proof of items in original condition in box ready to be sent back and the package ready to send photos - just to cover my $#*!!
Don't give up, don't let them rip you off!