Chang D.

I intended to refurnish some rooms in my house and decided to give WAYFAIR a try. However, I was leery about the delivery times and the quality of the products so I started with one product, an area rug... it was a really great price at 83% off. The first Apollonie area rug I ordered, Wayfair cancelled it 3 weeks after the order date citing the price was mislabelled. It was $900 more than listed for that colour. I called Wayfair and looked on the site and was assured the same rug in another colour was priced correctly. Wayfair even gave me a 15% discount code for my troubles which I used to buy the rug and coordinating pillows. Three weeks later, that rug order was cancelled stating it was a processing issue. I called WAYFAIR again today to ask why the second rug I ordered was cancelled. I was told it was incorrectly priced. I asked why the rugs are still mislabelled on the website and what about the third colour rug? If I order that rug (photo enclosed) would it also be cancelled? Is there someone who can tell me the REAL price of the rug? After 45 minutes of waiting, the answer was NO from both the salesperson and the manager. Apparently, there is no one at Wayfair who can tell me the CORRECT price of any item on the Wayfair website. WHAT? I was told to read the terms of use (photo attached).

I am sure Amazon, Best Buy, Zulily, etc. have the same terms of use. However, they have not abused the terms as Wayfair has. The only reason the price of first 2 rugs I have ordered was immediately corrected on the site was because I asked/threatened them to do so. The third rug (photo attached) is still mislabelled on the site to be $900 less than the actual cost. I am sure if I ordered it, it will be cancelled also.

Is the mislabelling not CATFISHING? How can Wayfair justify their intentional mispricing of products to lure in customers and then just cancel any order for which they had no intention of honouring? I guess the answer is in the terms of use. However, I find it absurd that Wayfair can charge my credit right away, keep my money for 3 weeks and them take 7 days to return the funds for a transaction it never intended to honour. SHAME ON YOU WAYFAIR!