chadl222

Chad L.

Contributor Level

Total Points
80

1 Review by Chad

8/23/21

I ordered Echo trimmer blades from their website and called prior to ordering to verify that the blades came as a set. The customer service person confirmed that 'yes' they did come as (2) a set of blades. I received package and only 1 blade was in package. Called to inquire about discrepancy spoke to Curt in "customer service" and they wanted me to buy the second blade and informed me that in fact it was not sold as a pair as originally conveyed by the same department. I will be returning the solo blade to RCPW which they are requiring a 25% restocking fee and the cost of shipping the item itself - which ends up being about 1/2 the cost of the item! It's BS but it's about principle and I will be purchasing from another retailer that provides the 2 blades for the same price as their 1. Watch for the bait and switch with this company and get the name of who you speak to!

nateh2
Nate H. – RCPW Rep

Hi Chad,

I apologize for the inconvenience. Unfortunately, the person you spoke to regarding the hedge trimmer blades was incorrect -- only aftermarket brands such as Stens, Rotary, etc. sell their hedge trimmer blades as a set. Please private message me and I'd be happy to provide the second blade at a discount or send a return label for the single blade, just let me know which you'd prefer.

Sincerely,

Nate H.
RCPW

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