Some of the worst customer service I have ever experienced. Order their cutting board as a Christmas gift for my wife on 12/20 and got a tracking number on 12/21. I get that it was a late order, and I expected it after the holiday. However a couple of weeks later, nothing showed up. Further, the carrier reports that a label was created but the product was never given to them for delivery. After reaching out, I was assured they are "working around the clock" on my issue. Obviously they have a short clock. They said they would get back to me in 24 hours. Four days later I reached out again. I requested a refund as the product, according to their shipper, was not actually shipped. They said no to the refund. Further they said I could return the product if I didn't like it, after it is delivered. My response was that if it never gets delivered, I can literally wait forever for a refund. After roughly 3 emails exchanged, they are now ignoring me. It has been a month and the carrier still shows the item has not shipped.
If you buy from them, hopefully they ship the item. If they don't, they expect to keep your money anyhow. But at least if it ever shows up, you'll have 30 days to try it.