Developed in part with a grant from
the National Science Foundation

Member since April 2019

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 32

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Chad

Microsoft

Microsoft

4/2/19

I purchased a surface pro about 2 1/2 years ago. Overall, I like the computer, but recently the battery swelled and the screen popped out from the casing. I went to the Microsoft store and they explained that the surface needed to be replaced. They could not replace the computer in the store since it had 1TB memory. I would have to do that online/phone support. I did contact Microsoft while at the store. The lady was helpful during the call and made sure they got the information. The item is under warranty, so that was the good news. Here is the bad. I use this computer for work, it still functions plugged into the wall. However, Microsoft decided that i need to send the computer to them and then they will get me a new computer. They will ship the new computer once they get my old computer. This process will take 11-13 business days once they get my computer. I explained that this was not acceptable. The supervisor tried to do some different things to help, but the answer was still, no. I offered to give them my credit card number. They could send me a new computer and i would send the old one back once I received the new computer. If not they had permission to charge the card. No luck. I use this computer for all my quickbooks, payroll, and software. This is the computer that i take home to do work as well. Guess I am forced to be without a computer for around 3 weeks. I will be looking at other options next time. The people were nice, but the policies of Microsoft are poor. I would recommend staying away from Microsoft, if you have a problem, they do not care!!

Chad Has Earned 2 Votes

Chad C.'s review of Microsoft earned 2 Very Helpful votes

Chad hasn’t received any thanks yous.

Chad doesn’t have any fans yet.

Chad isn’t following anybody yet.

Similar Reviewers on Sitejabber

alannam12
8/19/19

Wow! I've been dealing with Microsoft customer service since I received my new Surface laptop...

martac42
6/22/19

Worst experience ever and pity customer service. Abysmal products. 20 years of pity Microsoft...