I ordered a nice arrangement for my mom's birthday. On the afternoon it was supposed to be delivered, I got an email from them saying that they ran out of flowers and couldn't make the arrangement ordered. They refunded my money and I ordered another arrangement to delivered days later. It's now two days after the second arrangement was to be delivered and they have no clue why it hasn't been. It's now a week and a half after my mom's birthday. I'm going to get another refund and this time use 1-800-Flowers, which has never disappointed. I used Florists.com because I got extra points on my Chase credit card. Not worth it. Also going to contact Chase and ask them not to recommend this company any longer.