I ordered $74 worth of hair care product. First issue - there is NO self-service order tracking. You have to actually call in and speak to a representative that only works Monday through Friday. Second - That representative is NOT helpful. They give you your tracking number and you have to try and chase down your order yourself. Third - They purposefully jerk you around until the time runs out on your claim. I've gone back and forth with Beauty Brands and Fed Ex - but I'm afraid I have lost my money for good. They have lost a customer for LIFE! Unacceptable. I'm going to visit my local store to see if that manager will help me maybe. That's my last resort. So disappointed Beauty Brands!