C H.

I placed an order on the Nordstrom website before I realized that the shipping process is longer during their anniversary sale and that I would not be able to receive the product on time. So I started a chat with their customer service within probably 5 minutes of placing the order; it took at least 20 minutes to connect with a representative and once I was connected the representative took another 5 minutes to look up my order. And then I was told that the order has been processed too far to be cancelled and they cannot change the delivery method either. Their customer service offered no help about the issue and abruptly disconnected after telling me there was nothing she could do. The website does not indicate that their processing time is faster during the anniversary sale. On the contrary, their website actually says that the shipping time would be longer due to the sale, from which I inferred that the order would take longer to process. I actually purchased something else on their website just a few days ago and that order was not shipped for four days. Regardless, it's ridiculous that I was not able to cancel an order that was placed 5 minutes ago.