PLEASE NOTE, THEY SEEM TO HAVE 2 DIFFERENT WEBSITES: i-immigrate.org AND greencardimmigrate.com THEY ARE BOTH THE SAME COMPANY.
I was called by this company Green Card Immigrate, which claimed they could help me with my Diversity Visa application for 2022. They prompted me to make a payment during the call, by telling me that I could not think about it since the registration needs to be done ASAP.
Stupid me, that I was unaware that the DV application process not only is free of charge, but also doesn't seem to be open yet for 2022!
The payment remained pending from June 7th and 8th and today it seems like it disappeared on the 9th and I wasn't charged (I confirmed this with my bank, to which I asked to chargeback there was no transaction after all). UPDATE: 3 days later, the charge reappeared in my account and went through, currently trying to check this with my bank again.
I had tried to contact this company over phone, email and chat, and they kept referring me elsewhere without an answer. First I called the same number that called me. I got answered by this woman that seemed to be completely drunk or high, she could barely speak and she certainly could not write down my phone number, she said "ok" after I just had said to 4 numbers and then some other guy took over the phone and said I had to contact support, I asked for the number and he said he couldn't provide it. I find the number myself, I call, and explain my problem and this woman tries to brainwash me saying that they charge a fee for a service and blablabla... I tell her that I don't care, that I want my money back. She says she can't help, that I need to contact support via email (?). When I contacted them over chat it just seem like a bot, asking for my phone and email and that I will be contacted the following morning (I was not).
Finally 2 days after everything started, I got a reply via email saying that my case will be investigated and they will inform me about my "cancellation fee" or "even if the cancellation is possible at all".
I explained that how can that be, that they urged me to make the payment while we were on the phone, without informing me about the T&C or giving me time to make my decision and just taking advantage of the dreams of someone like me that just wishes to make an honest living in the US.
Also, they didn't even acknowledge any of my complaints about their service, they kept responding "we will pass the information to the financial department", so they obviously don't care. So how are you even meant to trust that these people will help you with your VISA application when they don't even seem to understand human interaction? And again, how can they claim that they need all your details to submit your application ASAP? Registration period is not open yet!
Anyways, beware and don't make the same mistake like me out of despair for leaving the country.
UPDATE: they basically told me that (I quote) "The reason that we are not providing you services or answering your concern that much because you requested a refund and at the moment the financial department is taking care of your account so for now you just need to be patient and wait for their response."
Worst excuse I have ever been told for not properly answering my questions! So they claim that their support will answer your questions ONLY if you are using their services? So since I am not happy, I am not eligible to receive answers to my concerns? So far they haven't been able to refute ANY of my accusations. At this point I'm starting to find this hilarious.