My husband wasn't paying attention to what website he was on when he booked an airline ticket. The ticket was $65 more than any other website and then Travel Imagine refused to cancel the ticket within the first 24 hours- which is the law.
Two days before his flight, he had still not received an email with his ticket information and when he called about it, they told him he had to completely change times because they had forgotten to actually book his ticket. He was online with Alaska and knew there were still tickets available, just more expensive since they were last minute. He was unable to leave on an earlier flight so after much debate, Travel ReImagine did finally book the more expensive ticket for him.